Refund policy
We hope you love your new items but understand that returns are sometimes needed.
Return Guidelines:
Due to high order volumes, we are unable to process exchanges. If you need a different size, we recommend placing a new order for the correct size to ensure it doesn't sell out.
Due to high order volumes, we are unable to process exchanges. If you need a different size, we recommend placing a new order for the correct size to ensure it doesn't sell out.
If you need to return an item from your order:
We will issue you a store credit once we receive the items. The credit will be sent to you via text or email. Please note that we do not issue refunds.
Guidelines for Eligible Returns:
- Returns must be postmarked within 14 days of receipt of shipment. Returns are not accepted after 14 business days.
- We are unable to accept returns of jewelry, accessories, hats, hair accessories, bath & beauty products, seasonal/holiday items, Christmas items, and home items.
- Returned items must be unworn, unwashed, and free of makeup, deodorant, animal hair, and smoke. Items that do not meet these criteria will be refused and returned at the customer's expense.
- All tags must be attached to the items.
- All sale items are FINAL SALE. NO store credits or exchanges can be made on sale items.
If you receive an item that is damaged, please email us at info@redbirdmercantile.com within 48 hours of receiving it. Please include a photo of the damaged item.
How to return an item:
If you have an eligible item that you would like to return for store credit, you can request a prepaid return label by emailing us at info@redbirdmercantile.com. Please include your order number and the items to be returned. We will email you a prepaid return label for $6.95. This will be deducted from your store credit when processed.
If you have an eligible item that you would like to return for store credit, you can request a prepaid return label by emailing us at info@redbirdmercantile.com. Please include your order number and the items to be returned. We will email you a prepaid return label for $6.95. This will be deducted from your store credit when processed.
If you would like to return the item yourself, please include a copy of your packing slip and items in the original plastic garment bags they were received in. Please send to:
Red Bird Mercantile
Returns Department
109 West 7th Street #100
Georgetown, TX 78626
Once we receive your return, we will process it and issue an electronic store credit via text or email. We do not reimburse or refund any shipping charges. Be sure to insure your package as we are not responsible for lost packages.
If you have any questions about our return policy, please email us at info@redbirdmercantile.com, and we will be happy to assist you.
Thank you and we appreciate your business!
Thank you and we appreciate your business!